We use Google Analytics to do referral measurements, like looking at our marketing funnel. This is a great tool for the top of the funnel.
We use Amplitude for basic usage metrics.
Together with Amplitude, Kissmetrics gives us basic usage metrics, which is good information for the middle of the funnel.
Both Tableau and Mode provide visual tools on top of our data storage apps. Tableau has really expensive licensing, so we use Mode for most investigative queries.
For our partners team, which is a lot smaller than our sales organization, we use SalesforceIQ. We really prefer the UI and the design in SalesforceIQ, though I’m not sure if having two separate CRMs will make sense long term.
We have two teams that work with large numbers of people--our sales team and our partners team. We use Salesforce for our sales team. It's what everyone knows. It's actually a pain to use because it's SO customizable--it's like a blank sheet of paper. Starting out with it is really difficult.
We used to use Help Scout, which was really awesome when there was four of us. That all changed once we got a dedicated support team. Help Scout didn't have as many customization options, which made it less efficient. Zendesk was really hard to set up, but once it was set up, we could customize it to exactly what we needed.
We use Customer.io to send out behavior-driven emails, like when we think a customer might need help with something. We integrated it with Segment to do quite a bit of our email marketing.
We are moving to Bamboo because it’s super customizable, integrates with a lot of tools we use already, and will scale nicely with our team. We’re excited that Bamboo is focusing on making a good HR tool, and they aren’t trying to do everything else like be a benefits broker or payroll software.
We started with just email when there were four of us, but then we added HipChat when we got up to around five people. When we got up to 20 people, we switched over Slack. All of the little tiny features it has make it nicer to use.
Super awesome! No complaints. We used to use Paychex, and it generated a crazy amount of paperwork that we didn't want to deal with. ZenPayroll is so easy--we don't have to do anything.
We've been using them for a few months now. We needed more structure around the interview process, and Greenhouse has that. We initially just needed a place to put leads, but we eventually started to need more and wanted to work toward a consistent, high-end recruiting process.