We’ve tried a few other basic softwares, but they didn’t work out because they didn’t integrate well. We use Zapier to integrate Zendesk into our CRM to keep close tabs on customer satisfaction. It’s very flexible which is why we chose Zendesk.
Zenefits might have been in a lot of trouble recently, but we really like them still and their support is fast. They have helped us change our plans quickly. They have software that helps you create templates for offer letters and sending them out, which has been so helpful for a growing company like us. They have great reminders for requirements and it’s very well integrated with Gusto.
Along with stupid, fun bots, we have an end-of-day integration that tells about the performance for the day. It gives us notifications if there is anything outstanding. Most of the company is moving to Slack, but Skype is still useful for video calls.
We are a scattered team in different cities so we use Skype for video calls.
Clerky made everything very simple, especially for YC companies. We raised an entire Seed round through Clerky which was really cool. We didn’t have legal counsel per se, but later-on got legal counsel for our Series A.
Gusto is very simple to use and it does what it’s supposed to do. For advanced features, you have to reach out to their support team. We would love to have HR and payroll integrated together in one software, but we don’t have that option yet.
We used to use Trello, but now we just use the native tool in Visual Studio. Visual Studio has native apps for development. We are a Microsoft company--our code is based in .net. We were already using Visual Studio and TFS, so we decided to move everything into the same suit so everything gets centralized.
We use Workable to help us with less marketable channels. Usually with recruiting, you put ads on multiple job boards and Workable is efficient in this way because we make one board on Workable and it creates job postings for us. Then it puts everything back into one funnel so we can go into one website instead of 4 or 5 different job boards.