We used to use Kissmetrics, and I much prefer Mixpanel to that. Kissmetrics is built for marketers, whereas Mixpanel is built more for engineers. We’ve been able to use the Mixpanel API, which makes it much easier to access robust data. When we were using Kissmetrics, I asked them for a specific feature that seemed pretty obvious, and they told us they would build it, but they didn’t. When we moved to Mixpanel, that feature was already part of the product. We have an internal tool that helps us tag and grade candidates--it’s a very rich internal applicant tracking system--and we use it in conjunction with Mixpanel’s API as applicants come in, and we can see who they are, where they’ve come from and other important data points.
I’m the only one who really uses ProsperWorks, and it’s better than a spreadsheet. They’re building it out to be pretty robust, I don’t really need that yet. I started using them because of their Gmail integration, and they have an extension where you can use it inside your Gmail. The extension turned out to be pretty buggy when using it with other extensions, like Yesware. I told them that, and they can’t fix it, so I had to turn ProsperWorks Chrome extension off, which means I’m no longer getting the full benefit of it.
I love Stripe. There are times where we have issues with it, but overall, I don’t think any other processor comes close. There are little quirks in the dashboard, just like any software, but it’s been pretty easy to get up and running with it. It is a bit expensive, but I honestly didn’t look at other options.
Sendbloom is great for sales email automation. It was built by a small team in SF, and it’s just a pretty, intuitive product. I highly recommend it.
We’ll stick with Justworks for now. We always get a little bit of sticker shock when we see how much Justworks charges every month, but the thought of switching back to ADP or Paychex is cringe-worthy. Justworks also has a pretty intuitive product and a reliable customer service team.
We love Slack. We have it hooked up to Stripe, so whenever a payment comes in, we can all see it. And anytime a candidate or startup applies, we get a notification in a Slack channel. The candidate channel is really noisy (it’s too much for some people), but I really like it. We also built our own Trello integration, which is great for project management purposes. We’re currently considering using Slack to interact with our customers. This would enable us to chat with our customers at any given time, but we haven’t done it yet.
We use Typeform for customer surveys. It’s a really easy tool to use.
We use this for signatures, but we don’t do a whole lot of signing.
This is our way of paying our employees for small expenses. We plan to use Abacus once we grow a little bit.
We also use Trello as our own applicant tracking system, for moving people through the hiring pipeline. We just don’t need a more robust tool right now. Part of our culture is to level up only when we absolutely need to. Until then, we find a workaround without creating a complex new workflow for the team. We already live in Trello for engineering and product tasks, so it seemed like a natural fit for recruiting, as well. Our recruiting workflow inside Trello looks like this: Inside our board, we have six columns: (1) Initial contact, (2) Schedule follow-up, (3) Waiting for reply, (4) Interview scheduled, (5) Extended offer, and (6) Closed thread. We move candidates from columns 1-6 depending on where they are in the process. We use Trello’s “Deadline” feature as a due date for reminder emails. Each member of the team is added to the card based on when he is interviewing the candidate. We also include “Descriptions” of each candidate with current title, company, and where they came from. Sometimes, we include notes from our interviews directly in the “Activity” section. Finally, we use colored labels to delineate between whether we decided to move on or they did. All in all, it’s a pretty simple system, and works well for us right now.