Intercom


Reviews

Stacklist Stats

19%Startups Using


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Zendesk


Reviews

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23%Startups Using


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Help Scout


Reviews

Stacklist Stats

5%Startups Using


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Outsourced


Reviews

Stacklist Stats

4%Startups Using


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Desk.com


Reviews

Stacklist Stats

4%Startups Using


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Groove


Reviews

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3%Startups Using


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UserVoice


Reviews

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3%Startups Using


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Freshdesk


Reviews

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3%Startups Using


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Olark


Reviews

Stacklist Stats

3%Startups Using


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Zopim


Reviews

Stacklist Stats

1%Startups Using


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LiveChat


Reviews

Stacklist Stats

1%Startups Using


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MailClark


Reviews

Stacklist Stats

1%Startups Using


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Customer Service

Zendesk's Automatic Answers FAQ

“We tried a couple of different tools and we found this provided the best experience. As we continue to add things focused on customer service, Zendesk is the most robust one out there.”-Jeff Ernst, Co-founder and CEO of SmyncZendesk is the industry standard when it comes to customer service tools, appearing on 22% of stacklists. This July, Zendesk announced a new feature called Automatic Answers. Automatic Answers further complements the Zendesk suite by bringing machine lea...

Early Stage Startup? You'll Like This Minimalist Help Desk Software

No matter how solid your product is, you’re bound to get the occasional unhappy, frustrated, or annoyed customer. Like this one:  When you get a message like this, would you rather shoot them a speedy but ineffective response (“So sorry you’re having trouble—we’re working on it!”) or a slow but effective one (“Figured out the issue, you should be able to log in now!”)? As bizarre as this may sound, you’d actually be bet...

Does Customer Service Software Make You “Low Touch”?

Technology has transformed the scope of business in the past few decades, making it totally normal for a simple startup to find a client base in the millions. Customer service software platforms, like [Zendesk] and [Desk.com], have been built in response, using features like ticketing and trigger automation to help companies handle an ever-increasing volume of customers.But what happens when your business isn’t focused on volume? What if, instead, you’re more interested in connect...