Salesforce reviews from startup founders

106 reviews by founders
May 23, 2017

Salesforce is nice because you can still use it when you scale as a company. I was very familiar with it.

Laduram Vishnoi

Founder & CEO - Tagove

May 23, 2017

Salesforce is not just a CRM; it’s a platform. The Salesforce ecosystem is so powerful; anything you think that is outside of CRM capabilities can be plugged into Salesforce very easily (dashboards, analytics, modules, etc.). There’s a lot of plug-&-play with Salesforce. I like that it’s very open and you can customize it whatever way you want. We chose Salesforce over other CRMs because our engineers can build our specific needs into Salesforce. There’s probably a better, more specific vendor for insurance CRMs, but they wouldn’t be as customizable or have the same ecosystem of tools Salesforce has. Salesforce is very expensive, so be careful about what you add on top of it.

Inaki Berenguer

Founder & CEO - CoverWallet

May 18, 2017

Salesforce is good. It gives us all the info we need. It is a little bit difficult to get used to, but once you get everybody on board it works well.

Kelechi Anyadiegwu

Founder & CEO - Zuvaa

Salesforce - Best CRM Tools for Startups

Salesforce is the leading CRM software, helping companies improve their sales, service and marketing by keeping their teams on the same page. Salesforce can track a wide variety of customer information, such as birthday, prior communications and, for B-to-B companies, whether or not the customer is capable of making a purchasing decision. Beyond its broad CRM capabilities, Salesforce has its own analytics suite that can track a wide spectrum of sales data, including which channels are most successful and how user satisfaction has driven purchases. On the customer support front, Salesforce offers two options: and Service Cloud, a pricier option, intended for enterprise clients. And, with Salesforce’s new Salesforce1 platform, users can even build their own applications without much, if any, coding experience. The variety of services Salesforce offers can be daunting, but its power is unmatched.

How startups use Salesforce?

The platform is particularly popular among later-stage companies with a more developed sales force and a larger customer base to justify its cost. However, because of Salesforce’s ubiquity in the CRM space, it’s also used by some smaller startups. The platform has so many moving parts that it requires a lot of hands-on time to manage properly; as such, it’s favored by startups with enough internal resources to take advantage of all it has to offer.

How much does Salesforce cost?

Salesforce has a five pricing plans: The initial Group plan costs $25 per user per month; the Professional plan costs $65 per user per month; the Enterprise plan is $125 per user per month; an Unlimited plan is $250 per user per month; and the Performance Edition, which goes for $300 per user per month. Each upgrade offers additional features such as mass emails, history tracking and automated data cleansing.

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