Our sales guy just started using Salesforce, alongside the Mixmax integration.
Co-founder & CTO - Mixmax
We look into Salesforce, but it is really expensive--that is why we decided on HubSpot. The good part about it is that you can find a Salesforce extension for any tool you use.
Co-founder & CEO - Moesif
We use Salesforce for managing leads and customers. We are using a free version currently, but are in the process of upgrading. It is a little dated and some of the workflows are clunky requiring lots of integrations. We have integrated it with Slack and other tools.
CEO & Co-founder - Pyze
25%Stacklist Startups Are Using Salesforce
Salesforce is the leading CRM software, helping companies improve their sales, service and marketing by keeping their teams on the same page. Salesforce can track a wide variety of customer information, such as birthday, prior communications and, for B-to-B companies, whether or not the customer is capable of making a purchasing decision. Beyond its broad CRM capabilities, Salesforce has its own analytics suite that can track a wide spectrum of sales data, including which channels are most successful and how user satisfaction has driven purchases. On the customer support front, Salesforce offers two options: Desk.com and Service Cloud, a pricier option, intended for enterprise clients. And, with Salesforce’s new Salesforce1 platform, users can even build their own applications without much, if any, coding experience. The variety of services Salesforce offers can be daunting, but its power is unmatched.
The platform is particularly popular among later-stage companies with a more developed sales force and a larger customer base to justify its cost. However, because of Salesforce’s ubiquity in the CRM space, it’s also used by some smaller startups. The platform has so many moving parts that it requires a lot of hands-on time to manage properly; as such, it’s favored by startups with enough internal resources to take advantage of all it has to offer.
Salesforce has a five pricing plans: The initial Group plan costs $25 per user per month; the Professional plan costs $65 per user per month; the Enterprise plan is $125 per user per month; an Unlimited plan is $250 per user per month; and the Performance Edition, which goes for $300 per user per month. Each upgrade offers additional features such as mass emails, history tracking and automated data cleansing.