Zendesk reviews from startup founders

100 reviews by founders
July 30, 2017

We have used Intercom before because the chat is very nice, but we realized that a ticketing system is better for us. We have many users and with Intercom you pay by the transaction, so it ends up being too expensive. With Zendesk, you pay monthly for unlimited transactions. They do not care how many visitors we have.

Anne de Vries

Founder - Tubbber

July 29, 2017

Zendesk works quite well but took a lot of time to set up and have the right people hooked to the right channels. For instance, we created all kinds of macros, which took a lot of effort but reduced the day-to-day time we have to put into CS. It is also connected with our Facebook page and we can respond to requests that come via messaging without leaving Zendesk.

Georgi Nikolov

Co-founder - Flexpat

July 26, 2017

We have used Zendesk for years--it has scaled really well.

Matthew Bellows

Founder & CEO - Yesware

Zendesk - Best Customer Service Tools for Startups

Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like [email protected], which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.

How startups use Zendesk?

Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.

How much does Zendesk cost?

Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.

Vendor info

Visit the website: http://www.zendesk.com

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