We have used Intercom before because the chat is very nice, but we realized that a ticketing system is better for us. We have many users and with Intercom you pay by the transaction, so it ends up being too expensive. With Zendesk, you pay monthly for unlimited transactions. They do not care how many visitors we have.
Anne de Vries
Founder - Tubbber
Zendesk works quite well but took a lot of time to set up and have the right people hooked to the right channels. For instance, we created all kinds of macros, which took a lot of effort but reduced the day-to-day time we have to put into CS. It is also connected with our Facebook page and we can respond to requests that come via messaging without leaving Zendesk.
Co-founder - Flexpat
We have used Zendesk for years--it has scaled really well.
Founder & CEO - Yesware
22%Stacklist Startups Are Using Zendesk
Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.
Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.
Visit the website: http://www.zendesk.com