Zendesk reviews from startup founders

88 reviews by founders
Dec. 29, 2016

We have been using Zendesk for ticket tracking, and also for our knowledge-based FAQ pages.

Ryan Buckley

CEO - Scripted

Dec. 22, 2016

Zendesk is great. When we work remotely, everybody can chime in and assign who is working on what email.

Lori Cheek

Founder & CEO - Cheekd

Nov. 22, 2016

Zendesk would be a great tool if they could improve their mobile app. It does not bring up correct synonyms on the search tool.

Dickey Singh

CEO & Co-founder - Pyze

Zendesk - Best Customer Service Tools for Startups

Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like Back@Ya, which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.

Which startups use Zendesk?

Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.

How much does Zendesk cost?

Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.

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