Zendesk reviews from startup founders

92 reviews by founders
March 18, 2017

For IT requests, we use Zendesk. It seems to be functional.

Josh Szmajda

CTO - Optoro

Feb. 22, 2017

We really like Zendesk because it allows us to centralize all the touchpoints: mail, live chat and call.

Fabio Zecchini

Co-founder & CTO - Musement

Feb. 16, 2017

We use Zendesk, which has a very nifty chat tool. I like the fact that I can see how active our site is at any moment. The only downside is that they don’t have a visitor history--you can only see past discussions, not past visitors.

Annina Koskiola

Co-founder & CEO - Proximi.io

Zendesk - Best Customer Service Tools for Startups

Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like Back@Ya, which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.

Which startups use Zendesk?

Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.

How much does Zendesk cost?

Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.

Vendor info

Visit the website: http://www.zendesk.com

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