Zendesk works well enough. We like it.
CEO - Fuel
Zendesk is not very user-friendly but we are getting used to it.
Founder & CEO - Zuvaa
Zendesk does the job. It does take some time to figure out the program itself, but integration with other programs (such as JIRA and Slack) can be done pretty easily.
Controller - Polymaze
23%Stacklist Startups Are Using Zendesk
Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.
Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.
Visit the website: http://www.zendesk.com