We really like Zendesk because it allows us to centralize all the touchpoints: mail, live chat and call.
Co-founder & CTO - Musement
We use Zendesk, which has a very nifty chat tool. I like the fact that I can see how active our site is at any moment. The only downside is that they don’t have a visitor history--you can only see past discussions, not past visitors.
Co-founder & CEO - Proximi.io
Zendesk is quite standard. It does not have an interface but it is a very rich tool.
Founder & CEO - Nanit
23%Stacklist Startups Are Using Zendesk
Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like Back@Ya, which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.
Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.
Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.