We are very data focused and post all of our data to Segment and then that data gets posted elsewhere. Segment is very important.
We’ve found Google Analytics and Mixpanel to be the most useful analytics tools.
We’ve found Google Analytics and Mixpanel to be the most useful analytics tools.
We do our own internal analytics on our data and use spreadsheets to make pivot tables and have a different view on things.
We recently switched to ProsperWorks. They’re great because they integrate well into Google Apps. Some time is required to set up, but it’s probably the best of the CRMs we’ve looked at (which is many, many).
We use LeadPages for creating content. We have a lot of flexibility because all of our marketers know how to code. They are sophisticated and can do a lot of stuff. We bastardized LeadPages and optimized our widgets. We don’t have the engineering resource to do some things very effectively, but our marketers want to do a lot themselves.
We use Chargebee for recurring payments. It’s an interesting product as it’s not the most slick UI out there, but we wanted an engine that takes recurring subscription payments and has a good API. We have our payment system plugged into Stripe and Chargebee in the backend so the customer gets a seamless experience.
We use Chargebee for recurring payments. It’s an interesting product as it’s not the most slick UI out there, but we wanted an engine that takes recurring subscription payments and has a good API. We have our payment system plugged into Stripe and Chargebee in the backend so the customer gets a seamless experience.
We’ve used a lot of stuff for email marketing, I’d say we’re very savvy in this category. We’re currently using Vero. As you are starting up, they give you a lot of good marketing automation functionality. It’s cheap, cheerful, and easy to set up. We’ve recently switched from MailChimp Pro.
We use Intercom a lot and are big fans of them! I think every company under the sun is using them.
We’ve been on Dropbox Paper’s beta for a while. It’s a much simpler version of Google Docs. It doesn’t make you create files and put them in folders or anything like that. It lets you make docs on the fly and share it.
Expensify integrates with Xero and they have a mobile app that lets me easily capture receipts. It’s not the cheapest tool, but it saves hours a month so I don’t have to look for and organize receipts. It’s worth it for the time it saves. We’ve looked at Concur and it was a bit clunky. I also didn’t really like anything QuickBooks did.
Xero is not that intuitive for anyone not an accountant, but accountants love it. By background, I am someone who is number and finance focused and Xero has a lot of flexibility in getting information.
We are a London based team, but we started hiring in the US recently. In the UK, HR administration is easy and we don’t need to do a lot. We don’t have the same constraints with benefits or payroll, but in the US we’re starting to look at Gusto.
Beamery makes marketing automation software, and enterprise software for recruiters. It helps organizations turn their recruiting departments into something more similar to a sales or marketing role, with pipelining and machine learning. It takes a customer-centric approach to talent. Beamery is very different from an ATS like Greenhouse (who is one of our partners). We do everything Greenhouse doesn’t do. Recruiting has two core parts to it, when someone applies and after. After they apply they move into an ATS and go into interviewing, screening, etc. But before someone applies, it’s a no-man’s land of LinkedIn and all these other platforms. We treat recruiting like sales and developed a CRM to streamline the process.
Right now we are still a relatively small team with less than 20 employees. In the UK, we use the payroll function of Xero. Xero is our core accounting and financial software that we are using.
I love Mixmax for upgrading my inbox. It has built in templates and lets you snooze emails. It’s a free tool that I really recommend.
We use Trello for our design and marketing and run all our teams on agile sprints.
Our engineering team uses ZenHub, which is built on GitHub for project management.