Inspectlet provides us with user session recordings. It shows us heatmaps, mouse tracking, etc. We chose them because their software is able to record interactions with SVG (scalable vector graphics), and we couldn’t find another tool that could do that.
We use Google Analytics for all of the obvious reasons: It’s free and is good for basic analytics.
We love Segment because it dramatically simplifies the process of implementing new analytics tools. Because they provide integrations with so many systems, such as Inspectlet, we’re able to enable and disable different tools without deploying new code.
We use Baremetrics alongside Stripe because, while we love Stripe, it doesn’t include much in the way of reporting. Baremetrics solves that problem for us and gives us good visuals on our data.
We like Pipedrive’s email integration. It’s really easy to log all of our email conversations just by bcc’ing Pipedrive. They offer lots of custom pipelines, which is great, and it is fairly intuitive, which is a plus. Pipedrive is really good when going from a cold lead to striking a deal, but for more advanced revenue forecasting we’ve kept our home-grown CRM in place.
Pipedrive is really good when going from a cold lead to striking a deal, but for more advanced revenue forecasting we’ve kept our home-grown CRM in place.
Our developers love working with Stripe because of the ease of implementation and good documentation. The only con to Stripe is the relatively weak reporting capabilities. With Stripe alone, it’s really hard to get good visuals on your data, but with Baremetrics alongside Stripe that problem is solved.
We’ve been using Tender for 10+ years, and they are great. They have fantastic customer service, their product integrates well with our software, and they offer many customization options for integrating.
At the time we started using them, about eight years ago, they seemed to be the lead player in the game. The main alternative at the time was Constant Contact, which was definitely not what we were looking for. We’ve been happy with Campaign Monitor, and we’re still happy with them.
We use Dropbox occasionally when a file needs to be shared between an employee and a client.
We’re one of those companies that still has a file server in the office. Given the amount of data we have, we see some real advantages to using a file server. It does require a bit of extra IT savvy, but we don’t yet see the need to use another program when what we have works so well.
We created our own tool, Built for Teams, because we couldn’t find something that met our needs. We saw the opportunity to create a tool that was missing in the market, and we’re excited about the response we’re getting from customers who are also using Built for Teams.
We use LinkedIn Recruiter periodically for job postings, along with local user groups.
We use Built for Teams for applicant tracking. It allows us to collaborate as a team as we review applicants and move them through the hiring process. We’ve loved getting this process out of our email inboxes.
Authentic Jobs is one of the best resources for finding creatives, like developers and designers.
eShares has been awesome for getting our cap table out of a spreadsheet, and online and shareable. It allows us to track this data in a more modern, less error-prone way.
We started using AWS eight years ago--very early on. We’re big believers in AWS and love their aggressive pricing. AWS also seems to innovate far faster than anyone else. The breadth and depth of their offering is incredible and makes our jobs easier.
Sketch is great for design. We don’t hate Adobe, but Adobe is a bit like QuickBooks for us. They are the big gorilla in the space, so they get away with not always putting the customer first. Sketch is a welcome, fresh approach that gets us away from Adobe.
We used QuickBooks at the beginning, and to be frank, we never enjoyed using it. For years, we hoped someone would make something better. We were thrilled when Xero came along, and we were one of their first customers in Utah. Xero rolled out state by state, and we were just waiting for them to get to Utah! We are absolutely happy with them. Their UX is the number one reason; it’s far more attractive and much more intuitive than QuickBooks. Xero has also proven to be much more innovative than QuickBooks; they frequently add helpful features and improve their product. And not being tied to a desktop accounting program is huge, especially when collaborating with remote bookkeepers and accountants.
We used Basecamp for about eight years, and while it always a decent tool, we always felt like it wasn’t sophisticated enough. While Basecamp may be great for small, simple projects, Teamwork feels like it’s the project management tool designed for professionals.
We’ve been using Hootsuite for some time now. We ended up using it because, at the time, it seemed to support more social media platforms. It’s still good enough for our needs at this point, but I do wonder if there is a better tool out there.