I like both Mixpanel and Keen a lot. Every time we make a tracking call, it hits both Mixpanel and Keen, as well as our own system. So we basically double-count everything. Mixpanel allows for very user-friendly, nontech-friendly segmentation and reporting, and it’s really easy to look up things that are trending in our dashboard. It’s very user-friendly. However, it’s expensive to have both Mixpanel and Keen, so we’ll probably be dropping Mixpanel soon
Keen IO is much more developer-friendly than Mixpanel. It allows for very flexible API calls. We use Keen very heavily for our dashboards and internal reporting that we’ve built, and also for our customer reporting. Through Keen, our publishers have access to reports on how things are going on their site; for instance, they can see how much revenue and data they’re collecting on any given day. Mixpanel doesn’t offer this capability.
I love Slack. The most important integration we have is a food truck park next to our office; Slack pulls in the list of trucks that are going to be there each day, so we know exactly what our lunch options will be. We also integrate Slack with GitHub and Help Scout: Whenever we get a new Help Scout customer service request, it shows up automatically in Slack.
Help Scout has been getting the job done so far. Help Scout shows us who owns each request, whether the request has been responded to, what its status is, etc., and it makes the whole process really simple. It’s great tool for a small team, but I’m not sure if it would be effective for for larger teams.
I really like Hired.com in theory, but we haven’t had great candidates from them. I like it because it feels like I can get the lay of the land a lot better, and it’s one of the few places you can go to view candidates instead of having candidates come to you. We’ve used it primarily for sales candidates.
AngelList has been the best source for finding candidates. It’s a no-brainer to use, and especially if you have some hiring on the roadmap, posting something there is so easy. If you can hire opportunistically, it’s huge just to be able to post a role on AngelList 2, 3 or even 6 months out. We’ve gotten an advisor through them, who’s hugely valuable, and we’ve found some great candidates, as well.