We use Segment for our funnel. We do all of our user tracking with it and HubSpot.
Mixpanel is… ehh. We’re basically using as a stop gap until we get our tracking going in HubSpot. I don’t think we’re going to continue to use it.
We have a project management channel in Slack which shows all JIRA issues and updates. The releases we do with GitHub go into a releases channel, and then we have various private channels set up for talking to partners, customers, and contractors.
HubSpot does landing pages, call-to-actions, all that fun stuff. We’re using HubSpot for forms on our site, buttons, and call-to-action buttons on our blog are also fed off of HubSpot.
I don’t use Zendesk a lot; I mostly interact with customers using Intercom and GitHub Issues.
I love Intercom--I think they’re awesome. I wish HubSpot had the functionality they do. Intercom is also kind of like a CRM, but it doesn’t play happy with HubSpot. We’re having an issue with duplication of data. HubSpot doesn’t have a concept of anonymous users. With Intercom anyone can shoot you a message about trials or support. If they end up wanting a trial, Intercom will be able to preserve the history of the conversations you had while they were anonymous. HubSpot only has the information about users once they sign up… that’s where our issue is. There are ways to get around it like using Zapier. But overall I really like Intercom, it’s an awesome product.
We aren’t doing a ton of email marketing, but we are using and like HubSpot. It has a lot of things they integrate into it. But the only downside is that it’s expensive and you’re stuck with it when you start it. Once you're bought in, you're bought in.
We have a DevOps automation platform that makes it simple for developers to manage and scale their apps. We create a platform as a service that operates similarly to Heroku and works on any data center and easily migrate between providers. We run all of our infrastructure across various providers on ContainerShip.
For continuous integration and testing of our code, we use Drone.io. It helps make sure our code is running well and can run on itself.
I used to use Assistant.to, but now I can use HubSpot because they have scheduling built into it. Their sales plugin will augment Gmail and add people into the CRM to track them and schedule emails.