They’re crazy expensive. The commissions they charge are just ridiculous. We've just stuck with them because it's so widespread, but that's probably why they get away with charging so much.
We use it, but infrequently. It's a nice system and knowledge base, but we haven't used it too much. My criteria when picking tools are: Is it cheap, is it good and can we use it for a long period of time before we scale. UserVoice fits all of those.
MailChimp we use to grab attention. We send out a weekly newsletter with what we think are the best events. We send it to probably 3215,000 people. I'd used MailChimp before and out of all the available tools, it’s the most user-friendly. Something like Constant Contact would work just as well, but MailChimp is my personal preference.
It's just brilliant. It's so easy for sharing everything. You can share with anyone anywhere, and there's no synchronizing to be done. It syncs as it happens. I use Dropbox as well, but just for personal files because, with Google Drive, its sharing and processing is all happening at the same time. Dropbox is just for sharing.
I use Mint to track our credit card usage, and it’s great at summarizing our spending. It's like a free mini-QuickBooks. We also have an outsourced company that does our accounting for us. It's a small firm here in New York that works specifically with European companies like us.
I've had a really good experience with the people they find. It's not the tool or the platform, it's the people that they find. You have to do the same due diligence when hiring a freelancer as you would when hiring an employee, and Upwork finds me great people.