Chartio provides very clean data visualization. It’s a free form dashboard making tool. I am not super happy with it--it’s quite expensive and I worry about the purpose. I can see how many people did what actions on my site but it’s hard to drive useful insights from these graphs. Sometimes data is interesting but useless because it is not clear why there is conversion.
I can spend 2 hours watching FullStory videos of how people use our tool and spot moments when they are frustrated or confused. It is amazingly useful.
I don’t like Mixpanel. It’s not a great tool. I could see how it would be very useful if you run an e-commerce, but for other types of products that do not have a funnel-type journey, it is not that great.
Salesforce sucks but we have to use it. It is bloated, slow, and difficult to configure, but every other tool is built into it. We like Pipedrive but we need the integrations that come with Salesforce.
Most of a company’s internal communication happens around actions, and tasks that we are doing. In Hive everything starts with a new action notification. Let’s say someone calls me and someone else answers. This person will send me an action notification with a call back task. Let say we have to organize an event: with Hive, you can start a board and keep the conversation about the subject in the same board. Everything is stored in the topic that we are talking about. If we are done with the task we can archive it but if we need to organize the same event next year, for example, we can just find it in the archive and copy what we did last time. Communication in Slack happens in no man’s land. With our tool, people do not have to weed through a lot of unrelated communication in order to find what they need.
We love Intercom--it’s fantastic. The only thing that they need to work hard on is alerting. In Zendesk, whenever there is a performance issue, it triggers an alert and gets noted as a problem. In Intercom, everything related to user activity is really strong.
We were able to get a 90% discount for startups during our first year with HubSpot through our accelerator. This year we negotiated an 80% discount. It is incredibly expensive otherwise. With most of these tools, you are paying for the sheer volume of emails.
Bench.co is a Canadian company. It’s really cheap and I don't have to think about it. You can connect to your account through their platform and have an overview of the situation. Next year we will have to start doing accrual accounting, and that will bring in a new set of challenges--I am not sure that we will be able to stay with Bench.
Zenefits is very low cost and does everything we need. I think it will hold great for a company up to maybe 25 people. It’s nice because it keeps everything in one place: onboarding & payroll.
AngelList is awesome. I discovered the recruiting part of it last month. I feel that the candidates are really good, especially for marketing and sales positions. It is not good enough for technology. There is a huge trend now towards working at a startup in NY at the moment.
For engineers we look at A-List from AngelList. I tend to think that good engineers are currently employed.
Knotel is a hybrid between a co-working space and long-term headquarters. The companies around you are much more consistent than in WeWork and there are no small freelancers, so it feels more like a permanent place.
We use Hive to run everything we do in terms of working together. It’s a combination of Slack, Asana, Trello and Smartsheet. If you look at tools like Trello, Asana and Slack you definitely have to have them speak to each other, and it’s really annoying to have different logins for each of them. You might need Asana for more complex projects, but for product roadmaps that are more simple, Asana is annoying to use. You can build integrations between them but with Hive you can avoid having 3 different subscriptions. If your conversations and tasks are in the same platform, you can drag the message into an action list. It’s neater and feels better.