We used to use Streak, but it ended up being quite expensive as we scaled. And Streak didn’t have the functionality that we wanted in the end, so we made the decision to switch back to Salesforce. It doesn’t have a great interface, but it integrates with our applicant tracking system, which is one of the reasons we switched back. It’s also easier to find developers that know how to work with Salesforce. And surprisingly, it’s not more expensive than Streak. In the end, we decided to go with what’s more well-known.
Skype is good for smaller audio and video group calls.
We use Slack for group chat rooms.
GoToMeeting is used for any customer-facing phone calls. We also use it for any calls with large groups (calls with 5 or more people), especially ones that involve video calls and screenshares.
We use Quickbooks Online, which is easy to navigate, even for those without an accounting background. We are researching other accounting platforms that have more advanced reporting functionality, and late fee calculation; we currently do both manually through QuickBooks.
We’ve been happy with ADP so far. They’re not just a software provider, they also give us HR assistance. We partnered with ADP not too long ago, in November 2015, and they recently had an upgrade to the platform so we're still learning to navigate through the system. So far it's pretty intuitive which makes HR administration and payroll processing fairly easy to manage. Overall ADP is a good resource (as we have a dedicated representative for any questions), but it doesn't replace having an in-house HR administrator or department.
We use PowerToFly! PowerToFly has access to highly skilled women across tech. The platform makes it easy for employers to find great developers skilled in Ruby on Rails, Front End, Mobile, and more. The company works with a growing global community of registered members, spanning 6 continents, 138 countries, and over 3,576 cities. They have over 1,400 companies and over 70,000 talent profiles and community members to engage with.
We've been using Hootsuite for social media management. Hootsuite has been a super intuitive and simple tool for scheduling and managing our social channels. Their platform makes it so easy to set up "streams" so we can respond quickly to follower comments and share news items we know our community will want to see. It's also an amazing tool for live coverage. If our co-founders are speaking at an event in NYC, and I'm working from my home in L.A., I can set up a stream with the event's hashtag to follow the event live.
We use LeadPages as a place stream webinars and chat, together in one place.