We use Salesforce, and I love to hate it and hate to love it. I previously tried Pipedrive, which I transitioned away from because someone in our sales department wanted to use Salesforce and was familiar with it. Pipedrive worked well for my personal needs earlier in the business, but I do not think it would have the horsepower Salesforce does, particularly as it relates to integration with our admin site and marketing tools.
We’re using Stripe. We chose it because Balanced, the marketplace payment processor we were previously using, went out of business and facilitated the transition to Stripe. We didn’t really consider other alternatives at that point. We do have some frustrations with Stripe’s customer service response time. Also, their user interface is targeted at developers rather than administrative staff, which can make tracking down information quickly a challenge.
We use Egnyte for document storage, but I would not recommend it. We started using it because I heard from an IT consultant that Egnyte’s security was much, much better than their competitors when I implemented it in 2012. It’s fine on a day-to-day basis, but the customer service is challenging when something does go wrong.
We use Google Drive for most files, especially files that we’re collaborating on.
Our experience with Hired has been amazing for finding engineers and designers. We’ve had less luck on the sales side. Their customer service is top notch and their candidates are high-quality.
AngelList is free and extremely comprehensive. It does take a lot of energy from a user perspective to get maximum utility from it, but I’ve found it to be very worthwhile. We’ve made 5 or 6 hires off of AngelList.
I really like Trello, because I think it’s the most flexible, user-friendly tool of the project management tools I’ve tried. I’ve tried Basecamp and Asana and they were too rigid for my tastes. We work with a variety of consultants and tracking projects across the different teams was important for us.
The developers like Pivotal but we’re thinking about consolidating everything to Trello because managing both is complicated.