We have developed apps with tens of millions of users and have used every tool on the market for mobile analytics and marketing. Based on our experiences with these tools, we figured out there was a need for a better product that helps mobile app developers engage, retain, and grow users on auto-pilot. Our product, Pyze Growth Intelligence, acts as a dedicated data scientist for each of our customers. Downloading and analyzing data takes time and requires expert analysis. Pyze lets marketers analyze the data visually and perform actions directly in the UI within seconds, without requiring app developers to do special coding in the app. Other platforms either sample data or offer expensive options. Pyze provides out-of-the-box behavioral analytics and segmentation without requiring dedicated data scientists.
We use Salesforce for managing leads and customers. We are using a free version currently, but are in the process of upgrading. It is a little dated and some of the workflows are clunky requiring lots of integrations. We have integrated it with Slack and other tools.
One of the pros of Slack is that they have an app for any type of device. It is a great tool for communication. We even use it for phone calls with our agent development teams in India. We are using the paid version and we added several integrations.
We use Skype for video calls.
We have a blog on WordPress. We were thinking of switching to Medium, but since we have about a 100 posts in WordPress, we may not do it because of potential lost SEO rankings. One of the problems of WordPress is that it puts ads to other people posts (via snip.ly). We are using the hosted portfolio. We like SaaS apps that we do not have to deploy ourselves.
Zendesk would be a great tool if they could improve their mobile app. It does not bring up correct synonyms on the search tool.
We use join.me for customer communication. It works very well and it is very lightweight. You can access it directly from the web page. We have used GoToMeeting in the past.
We are using SendGrid for transactional messages; we are releasing a product “Daily Brief” that integrates with it. We are also sending emails ourselves on behalf of our customers, by integrating with SendGrid using customer accounts. We create the emails scripts to add intelligence capabilities.
We use MailChimp for reaching out potential customers.
We have the Dropbox paid team version. It’s okay. We had some instances where some files have been lost, but they finally fixed it. Each one of us has 100MB accounts so we are not switching anytime soon.
We use Trello for managing personal tasks--we do not use it for collaboration. We are big fans of Slack for collaboration.
We use Confluence and it is great for developers and engineers because it keeps all the documents in one place. We are on the paid version.
We use Axosoft for bug tracking. There are a lot of free tools available, but we chose this one because it has an interface that works for us. We have integrated it with Slack as well. You can enter bugs easily and update them later. We use the paid version.
Buffer doesn’t let you do recurring posts. It is a great product to schedule posts but the user interface could be improved. We use a paid version.
Zapier is also an integration tool. We link Axosoft and Slack with Zapier. It automatically removes solved bugs from Slack channels.
We use Tiempy for automated recurring posts. We use a paid version.