For us, what was advantageous about using Flurry was their easy mobile integration, as well as their reliable ability to create segmentation. It was much harder to do both with other tools. With Flurry, we can easily break down conversion rates by customer segment or cohort, not just for a specific flow. We can also easily track how different releases impact behavior, and track different companies. For example, it is very easy to define custom variables to pass in, which will let me know when an invitation was opened and what company opened that invitation. My one con for Flurry is that they don’t offer a mobile app. We can’t see how our iOS app is performing via an iOS app.
We use Google Analytics for web traffic only.
We love Slack. It’s extremely robust, and we have no complaints. It’s great for real-time and asynchronous conversations. It’s been a nice way to stay connected, even for a fully remote company. We set it up from the beginning to allow us all to be remote.
We use UberConference for all of our phone call needs. We have a profound love of UberConference, and we will probably use Switch at some point when we need real phones, but it’s too expensive right now. We’re just waiting for the price to come down, or for them to offer a combined plan.
We’ve decided that we’re going to use Stripe, but we haven’t launched that integration yet. I love Stripe. They’re very developer-friendly, and they have a good library and support community. They also integrate with AngularJS, which we’re using for our web app. We really like predictable costs and developer-friendly tools, and Stripe checks both boxes.
We use Instabug for bug reporting, and to get feedback from users. That is the only customer service support we’ve needed, and Instabug has been good enough. At some point, we’ll probably move to Intercom, but it has higher initial overhead.
I love MailChimp. We’re small and bootstrapped, and MailChimp made it easy to start with them, and they are able to grow with us. They have very flexible and cost-curve considerate pricing, with a free tier for businesses to use when starting out. It allows us to start small and then move up from there. I also love how well-documented their API is; it makes integration super easy. Also, on a side note, the softest t-shirt I own is a MailChimp t-shirt! In the future, we plan to use Mandrill (developed by MailChimp) for transactional emails like account confirmations.
Everyone should use Noun Project. It’s a great way to build icon sets. You can do it yourself, but Noun Project allowed us to stay focused on good design and build the app, without having to worry about building our icon sets manually. With Noun Project, you’re not spending hours looking for the perfect icon. You just pay the appropriate licensing fees and you can use it in your app.
We use DigitalOcean for hosting, instead of AWS. We chose them because they have a very well-defined cost model. With AWS, if you get a huge spike from something like a Product Hunt mention, you could be looking at a very big bill. Costs are harder to predict. DigitalOcean allows us to reliably predict our costs. They also have phenomenal customer support, and a very clean UI. AWS is not friendly or fun to use, and our time is limited. We love DigitalOcean because it lets us focus on what matters. We can spin up instances with pre-built stacks easily. AWS allows that too, but in the end, I had to ask myself, “Where do I want to spend my time?” and DigitalOcean was the answer. For example, with DigitalOcean, we needed WordPress, and with a click of a button we had a WordPress droplet up and running. Everything with them is very simple. They also have a really strong community of smart people, it’s very easy to reach the customer support department, and they are extremely quick to respond. It makes you feel loved, as a customer, and makes you feel like they actually care. And they’re made in New York, like us!
Boomerang is quite handy, especially during certain phases of building a company. For example, when you’re in the beginning stages and working all the time, but don’t want to send out emails at 2:30am, you can use Boomerang to schedule them to go out at normal business hours.
We use iWantMyName as our registrar. People usually use eNom, Namecheap or GoDaddy, but we really like iWantMyName. They have phenomenal customer support, and it’s very easy to configure. I’m comfortable with DNS records, etc., but they make it easy for everyone. You can go to their interface and say “configure Google Apps”, and they set it up. They have what they call “one-click installs”. They make it very easy to deploy changes to DNS records, and they have a great app marketplace. Time is precious, and the time they save us is important.
We went with Wells Fargo for all of our banking after we found out how challenging it would be to find a bank that would work with us. In this modern age of distributed workforces, our company is incorporated in one state, but we all live in other states, and our mailing address is in yet another state. Chase basically said, “We won’t work with you. We don’t understand where you’re based.” Wells Fargo, on the other hand, was able to carry out the entire application process and account setup all online. There was no faxing or hard copies of papers required. They also have online banking. They actually get how businesses work these days, and Wells Fargo really supports remote workplaces.
We’re deep in Asana. We really like Flow too, but went with Asana because they make it quite easy to grow with them. You can start out for free, and then move to paid plans as you grow and need more functionality. Their old UI felt overly complex and was a definite pain point, but their new UI has pretty much made that go away. Asana is powerful, functional and good for collaboration. It’s powerful enough that we could easily mold it to what we needed it to do for our workflow. Tracking is really important to us, and really easy with Asana. Tasks have specific owners, which allows us have strong accountability. As far as negatives go, a big one is that Asana doesn’t work as well offline. There are many times when I’ll be on the subway and I’ll want to get some work done or see what lies ahead. I’ll be able to see what’s in the queue, but only for a moment when the subway is not underground, but then it’ll cut out. There definitely needs to be more offline access. Asana has been pushing their conversations and discussions feature pretty hard recently, which aggravates me. I preferred it when Asana was focused on task management, and so now I feel their new chat feature is duplicative with other services we use.