We use Salesflare obviously. I don’t spend any time updating it. We have tons of trials and customers and it's fully automated. It pulls in company information, emails, email open tracking, website tracking, the opportunity stage changes, and the creation of accounts and contacts. It is something you will not really find in other CRM systems and it is why we built it. Usually salespeople spend a lot of time updating their CRM and that’s not what they should be doing. They should be spending time talking to customers--they get really frustrated from spending their time on a computer--and Salesflare solves that.
Ahrefs tracks backlinks to your site.
Now with WordPress, we’ve integrated our own tracking script, Google Analytics, Segment, and Intercom so people can talk to us while reading.
We were on Medium, but we’re moving our blog to WordPress. Medium is very beautiful and it has some SEO value, but it’s very limited in its functionality in the sense that you can’t put tracking scripts when you want to or customize the header or footer. You can only include a Google Analytics script and that’s it.
Intercom is easy to use and does a lot of things. We also automate a lot of things with it. It pulls in a lot of data and based on that information, we automate messages and other things.
For outbound emails I use Mailshake. If I go to a conference, I make a list of people I want to see on Mailshake and send them an email. But very soon we will have email automation in Salesflare and it will have a feature that allows you to select criteria and send emails to them.
For non-customers that subscribe to news about Salesflare, I use MailChimp. I’m using MailChimp for everything that is not with customers.
Currently I’m using Intercom. I used to use MailChimp, but I wasn’t using it that much anymore. At least for all our customers I use Intercom. It’s easy to use. I can segment in lots of ways, like only sending to customers with these criteria.
We’re switching to Exact. In Europe, it’s a big one. Right now our accountant uses another old fashioned program, but he is the only person that sees it. With all our accounting in Exact, I will have access as well and can see the reports.
We like LinkedIn Sales Navigator. It is the premium version of LinkedIn for sales purposes. It’s very good for finding people, because you can set a few keywords and find people who have those keywords on their profile. You can filter by sector and region. It’s also great for developers. For marketing it’s harder to find people via keywords. Referral works better there.
GrowthScore is great for NPS tracking and automation of reviews, feedback, and referrals. They go further than just NPS really. It also integrates with a lot of products, like Intercom for instance.
I use a lot of Facebook Messenger to talk to people. Professionally as well.
I have a lot of things in Stripe. Incoming cash flow goes in Stripe. We use it to make reports and for all customer payments. I like the product. It’s very clean and easy to use. It was a pleasure integrating with them and building our system on top of them and they integrate with lots of software like Intercom, Segment or the NPS software we use as well.
ManageFlitter is great if you want to do batch stuff on Twitter, like following a list. It hasn’t been blocked by Twitter yet, which is a pro for Twitter tools. They basically make you do manual things in a very easy way, because Twitter doesn’t want you to do things automatically.
Jooicer automatically follows people based on certain criteria, or favorite their posts. It’s nicely designed and it works. Sometimes Twitter throws them off. But they recently solved it again.