We use Intercom’s chat feature as well as their automated messages and their knowledge base as a guide for customers to self serve. We used to use Zendesk and they had a feature that I wish was on Intercom: you can plug in your Google Analytics in the support portal. Intercom’s solution feels a little more nascent.
We are also taking advantage of SendGrid’s free plan for transactional emails. The pricing is better than most of its competitors. They also have a Startup plan which is very generous.
The local file system is not great. It’s impossible to send a link that opens the local file when you have folders on Google Drive synced locally. The usability standpoint could be improved. It is a great collaboration tool and all of the free storage space is great.
We have been with Gusto for almost 2 years. They raised their prices a year ago but is still affordable and way better than ADP for small companies. It is very easy to input and manage information.
Trello is nice and easy, but we were having difficulties using it for product roadmaps with large features, as there is no way to bundle up tickets into bigger stories. We still use Trello for everything aside from software development.
I like the fact that Pivotal Tracker has epics: you can bundle stories into epics for easier management service. It can still get a little noisy when you have a lot of stories however. It is more opinionated than JIRA and for this reason it’s less flexible, but it also means that we spend less time setting up the tool since we have to buy into the workflow.