Startup founders who have interviewed with Stacklist have shared reviews on 1200 tools they consider critical to running their business. A handful of tools have considerable market share and appear in upwards of 30% of stacklists. You know them. They’re the Slacks, Zendesks, and Hubspots of the word.
Hats off to those leaders but this article is about the tools that are the hidden gems. They are promising and powerful tools that founders rave about – but, as yet, appear in <2% of Stacklists. That’s often because either the tool is serving a niche need or that tool is just entering the market and has only been embraced by the earliest of us early adopters.
Here at Stacklist the team put together some a few of our favorite gems that you could – and should! – be using.
What are Your Customers Doing and Why?
Heap is a new tool geared towards customer data and analytics. Despite its relative novelty, Heap is a data and user information powerhouse, with a beautiful UI. If you are a web heavy company or need to understand more about what your users do and when they do it, Heap could be perfect for you.
“Heap is really valuable for being able to track a conversion funnel after the fact”
-Adam Schwartz, Co-founder of Eager
Heap has been trending on Stacklist recently. After only being mentioned twice since our founding, in the past 4 months Heap has come up 4 separate times from founders we have interviewed, a huge increase.
Heap’s biggest standout features are its user tracking and segmentation and its conversion funnel analytics. Heap automatically captures every user action on your site, including what they do and how frequently they do it. These insights give much greater understanding of how to monetize your consumer. The funnels allow you to see at exactly what stage in the process of an event you are losing your customer and then it breaks your traffic down by segmentation.
Impact Health loves Heap for tracking heatmaps and funnels. They appreciate how visual the interface is. Once you install your codes, it automatically tracks all the new pages you add for analysis.
Pricing: Heap has a free option, but for its infrastructure package you must agree to a custom pricing deal from the company. The free version includes every analysis feature, 5,000 sessions per month, and email support. The infrastructure package brings with it some serious upgrades, including millions of sessions a month, a data science consultant, and custom terms.
Heap could be the tool that revolutionizes your analytics, so we recommend you give it a shot.
The Future of File Sharing
“With Quip, if you’re in your team’s folder, you have access to everything. It is not based on the idea that one person owns a certain file.”
-Owen Thomas, Editorial Director & Editor-in-Chief of ReadWrite
Quip has understood and exploited the frustration people feel with Google Drive’s feature where only one person can own a file – and Quip has entered the arena to tackle this problem. Quip fixes a problem that Google Drive misses. Quip is gaining traction and is definitely a company on the rise.
Their biggest asset is that you can easily “create and manage content with your team.” It also allows you to quickly and efficiently communicate with your team without having to go through lengthy email chains.
Pricing: Quip has a free and a paid for version. The highlighted deal on their website for businesses cost $12/user/month, which comes with unlimited users on your account and enhanced security features. The upgrade to the enterprise version, which costs $25/user/month, adds a dedicated account manager and customization.
It is definitely worth trying Quip to see if it is a good fit with your company and team. We do not think it will disappoint.
Concur benefits startups that have a lot of travel invoicing and expensing needs. Like other accounting tools, Concur covers the basics of expensing and invoicing across the company and presents these reports in a helpful intelligence dashboard.
Concur places heavy emphasis on travel features. It tracks travel booking and travel expensing across companies successfully and dedicates much of its interface to managing travel. Additionally, Concur claims that its automation lowers the cost of every expense report transaction. Its mobile app will also shorten expense approval cycles, making sure that claims are processed with less hassle and in a timely manner.
“We use Concur for expense reports and travel booking, which is handy.”
-Ryan Vance, Head of Content of CreativeLive
Pricing: Concur is relatively cheap, with its small business option coming in at $8/user/month. This includes one-click expense report creation and digital receipt management. The professional and premium versions, both which cost a custom price, include travel allowance for countries worldwide and custom insight powered by Cognos.
If your company revolves around travel, definitely go for Concur, no brainer. No other tool is so well geared towards making sure travel reporting is highly organized and nothing slips through the cracks.
Big tools are big for a reason, they work and they work well. A tool only becomes an industry standard if it is useful. However, tools can become so dominant that they overshadow the competition. And many of the little guys still have a ton merit and do an outstanding job of fulfilling the needs of startups. It is ultimately up to you to decide which tools best fit your business’ needs, but I urge you not to forget the smaller tools. They might just be the next big thing.