Conversocial reviews from startup founders

2 reviews by founders
Jan. 12, 2016

We use Conversocial for monitoring social media and customer service requests that come in through social media.

Helen Todd

Co-founder & CEO - Sociality Squared

Jan. 12, 2016

We just began using Conversocial as a customer service tool for our clients and are just starting to scratch the surface of leveraging all of its capabilities, but we’re really excited about it. They’re very cost-effective, which is a huge plus for us and our clients – they don’t charge for volume of mentions which as you can tell I’m a big fan of. The tool offers really extension pro-active search, including by location. In terms of reporting, while most alternative solutions focus on traditional social media metrics, Conversocial reports on customer service metrics like handling times, how fast the customer service issue was resolved, sentiment conversion of the customer, in addition to the numbers of mentions of the brand. There’s not one tool that’s a silver bullet answer when it comes to listening and analytics, but Conversocial is the best tool I’ve come across for listening with the goal to engage on social.

Helen Todd

Co-founder & CEO - Sociality Squared

Stacklist Stats

1%Stacklist Startups Are Using Conversocial

Conversocial - Best Social Media Management Tools for Startups

Conversocial helps brands manage the flow of customer service inquiries and discussions on social media channels.

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