Desk.com reviews from startup founders

14 reviews by founders
March 22, 2017

Desk is part of the Salesforce environment. It works great for us.

Todd Olson

CEO & Founder - Pendo

March 18, 2017

We use Desk.com. Our customer care team likes it.

Josh Szmajda

CTO - Optoro

Dec. 20, 2016

We use Desk.com. It is a little bit more complicated to setup then Zendesk, but has a few features that are more enterprise.

Derric Gilling

Co-founder & CEO - Moesif

Desk.com - Best Help Desk & Ticketing Tools for Startups

Desk.com is a customer support tool from the developers of Salesforce. Its primary draws are a rich feature set, a highly structured ticketing system with options for canned responses, lightning-fast setup and, of course, a tight integration with Salesforce. Its downside seems to lie in its reporting capabilities; some Stacklist users take issue with Desk.com’s inefficient and laborious labeling and reporting process.

How startups use Desk.com?

As a member of the Salesforce family, Desk.com attracts a similar audience as the CRM powerhouse: larger Series A or later-stage companies with a growing customer base.

How much does Desk.com cost?

Desk.com has four pricing packages: Standard: $30/user/month, includes basic features like multi-channel support, a knowledge base and support performance reporting; Pro: $60/user/month, includes all Standard features, plus additional features like advanced reporting and multi-brand support; Business Plus: $125/user/month, adds advanced features like interactive dashboards and custom permissions; Salesforce Service Cloud: at $135/user/month, it’s all about advanced customization, including features like a customizable console and developer sandbox

Vendor info

Visit the website: http://www.desk.com/

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