Desk is part of the Salesforce environment. It works great for us.
CEO & Founder - Pendo
We use Desk.com. Our customer care team likes it.
CTO - Optoro
We use Desk.com. It is a little bit more complicated to setup then Zendesk, but has a few features that are more enterprise.
Co-founder & CEO - Moesif
Desk.com is good; it integrates well with Salesforce.
Co-founder & CTO - Teem
Desk has the dependability and usability of Salesforce; the platform is customizable to fit the unique needs of our patient support team. It is also HIPPA compliant, an absolute MUST in the healthcare field.
Co-founder & CEO - Opternative
Desk.com is very good and flexible. We’re looking at having multiple brands on the same account and having multiple languages on each of those accounts. When we have to hire third-party translators, they have had an easy time using Desk for translating content. We use it to manage support topics, as well as support requests by our users.
Technical Founder - Campayn
We tried really hard to use Desk.com, and they did have some early traction, but then Salesforce bought them, and it was pretty much downhill from there.
Co-founder & COO - Branch Metrics
We use Desk.com and one of the major pros is the integration stack. An incoming phone call will auto-generate a ticket in Desk.com, with a date and time stamp, along with any relevant contact information.
Senior Product Marketing Manager - Smartsheet
We like Desk.com so far. We haven’t taken full advantage of the customizations and full features in there, but we’re working on it. It’s been great so far, and we’re looking forward to getting into the rest of it.
CMO & EVP of Sales - ExecRank
We’ve been using Desk.com, but it has been challenging. They have lots of outages and lack some key features. We’re actively looking at moving to another platform.
President & Founder - SmarterU
We're pretty pleased with Desk.com--it's a nicely functioning platform. It's easy to train people on it, has a lot of capabilities, has a great UX and allows us to create efficiencies (macros, things that speed up support, integrates with data and other tools that we build in house). Our customer service team is 11 now, and we implemented Desk.com when the team was about two, though I wish we had done so sooner. When we initially launched, we used Gmail to answer customer questions, and then switched to SugarCRM for a couple years. SugarCRM is a solid product--similar to Desk's feature set, but Desk is a little more mature and allows for more robust developer integration. My advice would be to bring on customer support software early on, even before you have a team in place. Once you have a bigger team, ownership of cases becomes an issue, and it's easy for things to slip through the cracks. In terms of the efficiencies that Desk.com allows us to generate, I would recommend starting with it early on.
Co-founder & COO - Betterment
It does what we need it to do, which is just managing our inbound email. We don't use any of its other features.
Co-founder & President - ALICE
Desk.com is easy to set up and easy to manage. It allows us to customize our online help center, and it integrates nicely with Salesforce.
Co-founder - Everplans
Your customer service process is really as important as the tool itself, so if you take the time to build out Desk.com, then you can really get what you need. We have a complicated business (different countries, different languages), so it adds an extra layer of support that makes the reporting more challenging. The reporting in Desk.com leaves something to be desired, so we wind up pulling the data ourselves and creating our own reports.
Co-founder & VP of Operations - Voxy
3%Stacklist Startups Are Using Desk.com
Desk.com is a customer support tool from the developers of Salesforce. Its primary draws are a rich feature set, a highly structured ticketing system with options for canned responses, lightning-fast setup and, of course, a tight integration with Salesforce. Its downside seems to lie in its reporting capabilities; some Stacklist users take issue with Desk.com’s inefficient and laborious labeling and reporting process.
As a member of the Salesforce family, Desk.com attracts a similar audience as the CRM powerhouse: larger Series A or later-stage companies with a growing customer base.
Desk.com has four pricing packages: Standard: $30/user/month, includes basic features like multi-channel support, a knowledge base and support performance reporting; Pro: $60/user/month, includes all Standard features, plus additional features like advanced reporting and multi-brand support; Business Plus: $125/user/month, adds advanced features like interactive dashboards and custom permissions; Salesforce Service Cloud: at $135/user/month, it’s all about advanced customization, including features like a customizable console and developer sandbox
Visit the website: http://www.desk.com/