Freshdesk is a little buggy, but we like the integration with Slack.
Founder & CEO - FoodTrace
We love Freshdesk. They're amazing, the customer service is fantastic, and it is really easy to integrate with it.
Kate Bradley Chernis
Co-founder & CEO - Lately
We started using Freshdesk. We did a test integration, and we liked the sleek modern structure of the tool. It is easy to set up, not confusing at all.
SVP of Engineering - Lola Travel
We really like Freshdesk.
Founder & CEO - Velasca
Freshdesk serves as a customer service tool as well as a CRM. It is very simple to use and helps us see Facebook Messenger, phone calls, Twitter and chat interactions all in one place.
Founder & CEO - Velasca
We recently just set up Freshdesk for a knowledge base and ticketing. We were using a plugin before, but it got discontinued so we started using Freshdesk. It’s a problem entrepreneurs have, needing to keep switching tools when something gets discontinued. We look for the bare minimum tools. In the beginning, you just want them in place so you can have them there to use when you need them. We started off with a basic knowledge base and ticketing while using Chatnox for live chat.
Co-founder - ComicReply
We just selected Freshdesk as our customer service tool. We based the selection on the fact that overall it seems to have the best looking UI, and has good integrations. Overall, it checks all the boxes. We liked the ability to integrate ticket submission into our own application.
Co-founder & CTO - Valify
I was looking for a customer service tool and gave Freshdesk a try. They have a free plan that worked for us. Other tools weren’t as affordable for our size business. I’ve liked it so far.
Founder & Chief Instructor - iLoveCoding
I really like Freshdesk--it’s been really good. When we first started, we had all of our support stuff in email but then we needed internal support tickets, and that’s when we first started using Freshdesk. Now it’s external facing. As we’ve needed more from Freshdesk, it's been able to do it.
Founder & CEO - Allay
We use Freshdesk--I love their UI, and appreciate their free plan. We hope to grow from it someday, but for now, it suits us perfectly. It also integrates nicely with Shopify.
Founder - Bamboo Supply
We used to use Desk when we were B2C. When we made our pivot to B2B, we started using Freshdesk because it was free and integrated well with our tools. Data migration into Freshdesk was really easy. What’s nice is that it lets you set up a knowledge base for FAQs and allows the customer to log in, have a library of information available, and check the status of any tickets.
Co-founder & CEO - Careerleaf
We’ve tried every tool for customer service, and Freshdesk was the best for our needs. There are a bunch of these companies out there, like Zendesk and Desk.com, but Freshdesk is by far the best! We really value a high-tech, high-touch, customer-first mentality when it comes to customer service. We want to make all of our customers feel like they are reaching a real person right away when they reach out to support. The worst thing about Zendesk and Desk.com is that your customers get an autoresponder that clearly looks like it’s not from a real human. Freshdesk is easy to use, and makes it look like your responses, even autoresponders, are coming directly from someone’s Gmail account. There’s no “support ticket created” look to the emails. They’re really phenomenal, and we don’t know where we’d be without them!
Co-founder & COO - Branch Metrics
Once our customer support volume increases, we’ll use Zendesk or the Indian version of Zendesk, called Freshdesk. Freshdesk is equally as good, if not better, than Zendesk, and they’re doing very well. They’ve raised quite a bit of money.
Founder - JustDoc
Freshdesk is really good. And they have a free plan, which is a huge plus! We use it to organize all of our support tickets. It was a little annoying at the beginning because when someone would send us a support ticket, or someone would send a newsletter or spam email to our support email address, Freshdesk would send them an autoresponder. But we’ve since turned that autoresponder off, and we’re much happier. We’ve customized it, and now it’s working perfectly for us.
Co-founder - Croissant
Freshdesk is used for support tickets on the buyer side. When we were evaluating products, Zendesk looked cool, but their pricing was higher. Freshdesk is good enough and gets the job done.
Co-founder - Kinnek
We chose Freshdesk because we don’t have robust customer service needs right now, so went with the cheaper option. And we’re not even using all they have to offer at this point in terms of integrations and functionality. Freshdesk gives our team access to tickets, and alerts us if a ticket has not received a response in a certain amount of time. We also use it to assign issues to certain people. For really high-level functions, it’s good. However, I can’t comment about the user experience when you start digging deeper into its functionality.
CEO & Co-founder - Plum Print
We signed up for Freshdesk and we’re paying for it, but we haven't populated it yet. Our decision largely came down to price, and Freshdesk has integration for mobile so we can put our help desk right into our app.
Founder & CEO - Pair
3%Stacklist Startups Are Using Freshdesk
Customer support is everybody’s business. With Freshdesk, your teams can work together to resolve customer issues faster.
Visit the website: http://freshdesk.com/