We use Zendesk for real-time support chat and to manage support over email.
Co-founder & CEO - Honey
We used to use Help Scout, which was a great product. We were using Intercom ...
Founder & CEO - Agorapulse
We use Desk.com. Our customer care team likes it.
CTO - Optoro
Freshdesk is a little buggy, but we like the integration with Slack.
Founder & CEO - FoodTrace
Groove is for customer support. It is linked to Gmail and all the customer interactions ...
Co-founder - Bayzat
We use UserVoice for our forum, and we’re not very happy with it. It’s probably ...
Founder & CEO - Shortcut Labs
We are using osTicket. It’s an open source tool. We like the fact that we ...
Founder & CEO - Tagove
We use Tender, and it does what it needs to do. But when you choose ...
VP of Product Development - RescueTime
We’re heavy users of Cases and the Service Cloud functionality. Also we’re heavy uses of ...
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
Freshservice is OK. It works fine for what we need. It was meant to be ...
Founder & CEO - Common