We use Intercom for onboarding customers on the app and Zendesk for communicating with customers.
Director of Inside Sales - ForceManager
We like Help Scout a lot. It’s pretty good for ticketing, knowledge management, and databases, ...
CEO - Beeswax
Desk is part of the Salesforce environment. It works great for us.
CEO & Founder - Pendo
Freshdesk is a little buggy, but we like the integration with Slack.
Founder & CEO - FoodTrace
This might change in the future but currently we use Groove for [email protected] emails; for ...
Founder - Better Proposals
We use UserVoice for our forum, and we’re not very happy with it. It’s probably ...
Founder & CEO - Shortcut Labs
We use our own ticketing system that we built using osTicket. osTicket is an open ...
Co-founder & CEO - AMPY
We’ve been using Tender for 10+ years, and they are great. They have fantastic customer ...
Founder - Built for Teams
We’re heavy users of Cases and the Service Cloud functionality. Also we’re heavy uses of ...
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
Freshservice is OK. It works fine for what we need. It was meant to be ...
Founder & CEO - Common