We used to be on Intercom, but now we’ve developed our own chatbot. Given the ...
Founder - Rootstrap
We used Freshdesk in the past but now we use Help Scout. We use Live ...
Co-founder & CTO - Tailor Brands
Desk.com is good; it integrates well with Salesforce.
Co-founder & CTO - Teem
My favorite tool on the planet is Groove, a customer service software. At first we ...
Founder & CEO - MySiteAuditor
We use UserVoice for our forum, and we’re not very happy with it. It’s probably ...
Founder & CEO - Shortcut Labs
We’ve been using Tender for 10+ years, and they are great. They have fantastic customer ...
Founder - Built for Teams
We use a product called MindTouch with Salesforce Communities as a way of organizing documentation.
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
We use a tool called Support Hero to handle our support knowledge base. You can ...
Founder & CEO - Agorapulse
We use a service called Enchant for our customer ticketing platform. It’s really lightweight. We ...
Co-founder - Rocksbox