We used to be on Intercom, but now we’ve developed our own chatbot. Given the ...
Founder - Rootstrap
We like Help Scout a lot. It’s pretty good for ticketing, knowledge management, and databases, ...
CEO - Beeswax
We use Desk.com. Our customer care team likes it.
CTO - Optoro
We use mainly Intercom and Groove for the ticketing system.
Co-founder & CEO - Recruitee
For the most part, our team likes using UserVoice. We’re happy with it, and I ...
Co-founder - FullContact
We’ve been using Tender for 10+ years, and they are great. They have fantastic customer ...
Founder - Built for Teams
We use a product called MindTouch with Salesforce Communities as a way of organizing documentation.
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
We use a tool called Support Hero to handle our support knowledge base. You can ...
Founder & CEO - Agorapulse
We use a service called Enchant for our customer ticketing platform. It’s really lightweight. We ...
Co-founder - Rocksbox