We use Intercom for onboarding customers on the app and Zendesk for communicating with customers.
Director of Inside Sales - ForceManager
Choosing a customer service tool was a lengthy decision process. We started with Front, then ...
Co-founder & CTO - Mixmax
We use Desk.com. Our customer care team likes it.
CTO - Optoro
We use mainly Intercom and Groove for the ticketing system.
Co-founder & CEO - Recruitee
We evaluated other tools but eventually selected UserVoice. It helps us document and track customer ...
Co-founder & COO - Loopio
We use Tender, and it does what it needs to do. But when you choose ...
VP of Product Development - RescueTime
We use a product called MindTouch with Salesforce Communities as a way of organizing documentation.
President & CEO - Full Circle Insights
Helpshift has been great for customer service. Other platforms seem like very heavy software, and ...
Founder & CEO - Roomi
We use a tool called Support Hero to handle our support knowledge base. You can ...
Founder & CEO - Agorapulse
We use a service called Enchant for our customer ticketing platform. It’s really lightweight. We ...
Co-founder - Rocksbox