We are using osTicket. It’s an open source tool. We like the fact that we can customize it.
Founder & CEO - Tagove
We use our own ticketing system that we built using osTicket. osTicket is an open source ticketing platform. It works for the scale we are at. It was an easy way to save a few bucks.
Co-founder & CEO - AMPY
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Visit the website: http://osticket.com/