We’re heavy users of Cases and the Service Cloud functionality. Also we’re heavy uses of the Salesforce License Management System.
President & CEO - Full Circle Insights
We use Salesforce Service Cloud for customer service emails, and it also records all customer service communications, including chats, emails, text, phone calls, etc.
Co-founder & COO - Casper
Salesforce Service Cloud is a fully customizable support and help desk for businesses of all sizes.
Visit the website: http://www.salesforce.com/service-cloud/overview/