Salesforce reviews from startup founders

117 reviews by founders
Sept. 20, 2017

Salesforce has dedicated itself to being a platform where you can build applications. Many of us at the company used to work there. We’re Salesforce all the time. Every person in the company has a subscription. We use that for every aspect of the company, from sales to customer success to Salesforce Communities. The finance team uses Salesforce reports to do finance reporting.

Bonnie Crater

President & CEO - Full Circle Insights

Sept. 9, 2017

We have been using Salesforce for a while; we adopted it early on. Salesforce is the industry leader for a reason--we can do all the integrations that we want with it.

Matt Rendall

Co-founder & CEO - Clearpath Robotics

Sept. 8, 2017

Salesforce sucks but we have to use it. It is bloated, slow, and difficult to configure, but every other tool is built into it. We like Pipedrive but we need the integrations that come with Salesforce.

John Furneaux

CEO - Hive

Salesforce - Best CRM Tools for Startups

Salesforce is the leading CRM software, helping companies improve their sales, service and marketing by keeping their teams on the same page. Salesforce can track a wide variety of customer information, such as birthday, prior communications and, for B-to-B companies, whether or not the customer is capable of making a purchasing decision. Beyond its broad CRM capabilities, Salesforce has its own analytics suite that can track a wide spectrum of sales data, including which channels are most successful and how user satisfaction has driven purchases. On the customer support front, Salesforce offers two options: and Service Cloud, a pricier option, intended for enterprise clients. And, with Salesforce’s new Salesforce1 platform, users can even build their own applications without much, if any, coding experience. The variety of services Salesforce offers can be daunting, but its power is unmatched.

How startups use Salesforce?

The platform is particularly popular among later-stage companies with a more developed sales force and a larger customer base to justify its cost. However, because of Salesforce’s ubiquity in the CRM space, it’s also used by some smaller startups. The platform has so many moving parts that it requires a lot of hands-on time to manage properly; as such, it’s favored by startups with enough internal resources to take advantage of all it has to offer.

How much does Salesforce cost?

Salesforce has a five pricing plans: The initial Group plan costs $25 per user per month; the Professional plan costs $65 per user per month; the Enterprise plan is $125 per user per month; an Unlimited plan is $250 per user per month; and the Performance Edition, which goes for $300 per user per month. Each upgrade offers additional features such as mass emails, history tracking and automated data cleansing.

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