Talkdesk helps with customer success related to voice calls. It’s a solid platform. It delivers a lot of experience and workflow integration. Their customer success monitoring and reporting is good. But there are reporting improvements that can be made. We don’t have any intelligence related to response time per agent for when we have missed calls or voicemails.
Co-founder & CEO - PlushCare
We use Talkdesk for voice support. We love that it integrates with Desk.com.
Co-founder & VP of Operations - Voxy
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information.
Visit the website: http://www.talkdesk.com/