UserVoice reviews from startup founders

13 reviews by founders
July 21, 2016

We evaluated other tools but eventually selected UserVoice. It helps us document and track customer feedback. Our users can submit feedback directly through a widget that is embedded into our Loopio platform.

Jafar Owainati

Co-founder & COO - Loopio

June 11, 2016

UserVoice is where we gain insights from our customers. We have our articles there, our tutorials, and it’s a place where people can request features. You can mark them as complete when they are done and everyone gets notified. We chose it because the ideas of our clients are very important to us.

Jason Shah

Founder & CEO - Do

March 29, 2016

We were using UserVoice, and there was nothing wrong with it; it was a good customer service tool but there wasn't a lot of flexibility on the “self help” side. We needed to upgrade to an enterprise account to customize it. We switched to Help Scout and you can customize it with a basic account. It was very easy to use compared to Zendesk. It looks nice, it works fast, and I’m happy with the switch. We’ve seen a drop in ticket volume after the switch, because people have been utilizing the self help part. We’ve had a 20% drop in tickets relative to new users, so it’s been working.

Eugene Woo

Co-founder & CEO - Venngage

UserVoice - Best Help Desk & Ticketing Tools for Startups

UserVoice is a customer support service that gives your customers a forum for finding the help they need. The goal of UserVoice is to be an end-to-end customer feedback tool, while maintaining simplicity throughout the process. It does so by offering three core services: feedback forums where customers can offer suggestions and requests, an email-based ticketing system and an online knowledge base that provides easy access to support information. UserVoice lacks some of the more advanced customer support features like social media support, multilingual support and live customer chat, but it’s an easier, out-of-the-box alternative to services like Zendesk and Desk.com

How startups use UserVoice?

UserVoice is intended to be used by companies of every size, but among Stacklist users, it’s most popular among Seed and smaller Series A startups who don’t yet need the full feature set of a more robust customer support tool.

How much does UserVoice cost?

UserVoice has three annual pricing plans: a Standard plan for $15/agent per month; an Enhanced plan at $45/agent per month; and a Professional plan at $85/agent per month. Note that, if you’re squeamish at the thought of committing for a year, UserVoice does offer month-to-month plans at slightly higher rates.

Vendor info

Visit the website: https://www.uservoice.com/

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