We evaluated other tools but eventually selected UserVoice. It helps us document and track customer feedback. Our users can submit feedback directly through a widget that is embedded into our Loopio platform.
Co-founder & COO - Loopio
UserVoice is where we gain insights from our customers. We have our articles there, our tutorials, and it’s a place where people can request features. You can mark them as complete when they are done and everyone gets notified. We chose it because the ideas of our clients are very important to us.
Founder & CEO - Do
We were using UserVoice, and there was nothing wrong with it; it was a good customer service tool but there wasn't a lot of flexibility on the “self help” side. We needed to upgrade to an enterprise account to customize it. We switched to Help Scout and you can customize it with a basic account. It was very easy to use compared to Zendesk. It looks nice, it works fast, and I’m happy with the switch. We’ve seen a drop in ticket volume after the switch, because people have been utilizing the self help part. We’ve had a 20% drop in tickets relative to new users, so it’s been working.
Co-founder & CEO - Venngage
We use UserVoice for our forum, and we’re not very happy with it. It’s probably useful for customer feedback, but not for a forum. We want to use the community platform NodeBB as well, but the integration between UserVoice and NodeBB seems to be blocked.
Founder & CEO - Shortcut Labs
For the most part, our team likes using UserVoice. We’re happy with it, and I can’t think of any downsides off the top of my head.
Co-founder - FullContact
We use UserVoice for our help desk and knowledge base. Ticketing in UserVoice is really easy, and it’s integrated with Salesforce, so all of our support tickets are also in Salesforce. It’d be great if you could replace one product with the other, or combine the two! One tool’s shortcomings are met by the other, so you have to use both. But it’d be great if they were just combined into one.
Founder & CEO - Oktopost
UserVoice is the source of communications with our customers. It’s a very easy to use solution, and very easy to set up. We mainly use it to set up boards with Q&As and general company information. We’re interested in Intercom, but we haven’t had a chance to try them out.
Co-founder & CTO - Spree
We have UserVoice in our app and on our site. We use UserVoice a little bit, and the rest is done by email or social media.
Founder & CEO - Blinkbuggy
We started out using UserVoice for customer service. It allowed us to collect feedback from our users directly from our app. UserVoice was great because it let us create an FAQ page from user feedback, and the interface was useful.
Co-founder - Aviary
I feel like I overpay for what I'm getting with UserVoice. We really don't get all that much email traffic to begin with, so I usually respond to them all myself. It would be great if you have a million people emailing all the time, but it's a bit extraneous for our company. I don’t really take advantage of UserVoice’s other features.
Founder & President - Lionheart Software
We use it, but infrequently. It's a nice system and knowledge base, but we haven't used it too much. My criteria when picking tools are: Is it cheap, is it good and can we use it for a long period of time before we scale. UserVoice fits all of those.
Founder & CEO - EventBrowse.com
2%Stacklist Startups Are Using UserVoice
UserVoice is a customer support service that gives your customers a forum for finding the help they need. The goal of UserVoice is to be an end-to-end customer feedback tool, while maintaining simplicity throughout the process. It does so by offering three core services: feedback forums where customers can offer suggestions and requests, an email-based ticketing system and an online knowledge base that provides easy access to support information. UserVoice lacks some of the more advanced customer support features like social media support, multilingual support and live customer chat, but it’s an easier, out-of-the-box alternative to services like Zendesk and Desk.com
UserVoice is intended to be used by companies of every size, but among Stacklist users, it’s most popular among Seed and smaller Series A startups who don’t yet need the full feature set of a more robust customer support tool.
UserVoice has three annual pricing plans: a Standard plan for $15/agent per month; an Enhanced plan at $45/agent per month; and a Professional plan at $85/agent per month. Note that, if you’re squeamish at the thought of committing for a year, UserVoice does offer month-to-month plans at slightly higher rates.
Visit the website: https://www.uservoice.com/