Zendesk reviews from startup founders

119 reviews by founders
May 12, 2018

We were using Intercom and will now be switching to Salesforce. Intercom is okay, but it doesn't have great tracking around it. I think there are better solutions out there. We had used Zendesk before and didn’t like it so we moved away.

Aaron Schumm

Founder & CEO - Vestwell

April 23, 2018

I think it's great for certain things, but from the user interface perspective, it can be clunky at times. But Zendesk is definitely the best of what is out there by far and for having multiple people on customer experience we get to know who’s delegated to each ticket. From that standpoint of transparency, it’s definitely working.

Rachel Cohen

Co-founder & CEO - Snowe

April 8, 2018

We use Intercom for onboarding customers on the app and Zendesk for communicating with customers.

Victor Sanchez

Director of Inside Sales - ForceManager

Zendesk - Best Help Desk & Ticketing Tools for Startups

Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like [email protected], which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.

How startups use Zendesk?

Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.

How much does Zendesk cost?

Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.

Vendor info

Visit the website: http://www.zendesk.com

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