Zendesk reviews from startup founders

107 reviews by founders
Oct. 18, 2017

We use Zendesk for customer service. It is very easy to use--easy to add and remove users very quickly, which is very important for us. The analytics on phone calls and mail are great. It’s so well worth it.

Max Schoenfeld

Founder & CEO - College Truckers

Oct. 17, 2017

For doing customer support online, I for sure think Zendesk is the best out there. Definitely by far the most comprehensive and best solution for doing reactive customer service. For proactive stuff, there’s other solutions and Zendesk may not have the best solution.

Nick Franklin

Founder & CEO - ChartMogul

Oct. 15, 2017

Sometimes it has issues like it takes 2 seconds for the chat to load and there’s a delay, but otherwise Zendesk is fine.

Laurence Girard

Founder & CEO - Fruit Street

Zendesk - Best Help Desk & Ticketing Tools for Startups

Zendesk is a customer service software that helps you to engage with and communicate with your customers easily and efficiently. It sports a powerful and complex set of features, including robust customer analytics, direct chat and a voice line to your customers, custom help centers and the ability to embed Zendesk into your native environment. Users appreciate its hundreds of plug-ins--like [email protected], which allows customers to rate your agents, and Dispatch that automatically creates tickets from data extracted from customer emails. Zendesk can be complex to set up, and it’s based on a ticket system that some companies find impersonal, but it reigns as the most popular customer support tool among Stacklist users.

How startups use Zendesk?

Some smaller organizations use Zendesk, but, with its broad spectrum of features and ability to handle a large volume of tickets, it’s more popular among larger Series A and B companies that have the internal resources to take advantage of all that Zendesk has to offer.

How much does Zendesk cost?

Zendesk has five plans that scale in pricing and features: Starter: $1/agent/month; includes basic features like email ticketing and a knowledge base. Regular: $25/agent/month; adds in more advanced features like satisfaction surveys and a custom domain. Plus: $59/agent/month; adds features like time tracking, custom reports and custom dashboards. Enterprise: $125/agent/month; brings in multi-brand support, multiple ticket forms and automated ticket sharing. Enterprise Elite: $195/agent/month; includes extra services like product training and elite support.

Vendor info

Visit the website: http://www.zendesk.com

Zendesk Alternatives

Desk.com

Turn every interaction into an opportunity.

Directly

A new model for customer service

Enchant

Simple customer support for growing teams. It's like gmail on steroids!

Freshdesk

Customer happiness, refreshingly easy

Freshservice

IT service desk that's actually simple

Groove

Simple help desk software.