To be honest I find it better than TriNet from my point of view. I’ve never worked for an HR department specifically, only managed reports, but of all the software I've used, Zenefits is my favorite. This is my second company on Zenefits and I’m glad we’re using it.
Director of Engineering - Amitree
We looked at Gusto and I like how the interface looks, but it needs to have more functionalities not just payroll.
CEO - Hive
Zenefits is very low cost and does everything we need. I think it will hold great for a company up to maybe 25 people. It’s nice because it keeps everything in one place: onboarding & payroll.
CEO - Hive
We used to use Zenefits, but we stopped. Now, to offer healthcare to our employees, we talk directly with the healthcare providers.
Co-founder & CEO - Smiletime
Zenefits is easy to get started with, and it is free. When you are first getting started, setting up health insurance can be hard--Zenefits takes away most of the hassle.
Co-founder & CEO - Periscope
Zenefits is a good tool.
VP of Market Expansion - LaunchCode
I consider Zenefits a the necessary evil. There are still things on Zenefits that you cannot do with Gusto but as they are adding more and more services, I am able to migrate those to Gusto.
Co-founder & CEO - One Month
I think Zenefits has been good and helpful to not have to worry about benefits. Zenefits is a startup-in-a-box. When you start a company, you sign up with them, your employees choose a plan and it’s done. We really like that aspect. It’s very self-serve and very easy.
Co-founder & CTO - Mixmax
I recommend Zenefits--they made several improvements in the last year and have been focusing on the core product.
CEO - Scripted
Zenefits makes administration completely automated. It removes a lot of friction in the onboarding process. The fact that you can set up emails and notifications is very useful. It is very simple to use and makes everyone’s life easier.
Co-founder & CTO - Teem
I like Zenefits a lot; their onboarding was fantastic. They did have a flaw which was mistracking SSA stuff, but other than that, they were great.
Founder & CEO - Sproutling
Zenefits is ok. I think the most confusing part about Zenefits has been tracking and integrating our health care plan. It’s helpful to have all of our HR in one place. I’m not really attached to using it.
COO - Aquarius Cannabis
We used to use Zenefits. What I found with Zenefits is that there’s not much in the actual software. You have to talk to someone when you do anything. Zenefits the software is like a front. It’s there, but it’s not very useful. I had to constantly ask questions.
Co-founder - Outbound
Zenefits might have been in a lot of trouble recently, but we really like them still and their support is fast. They have helped us change our plans quickly. They have software that helps you create templates for offer letters and sending them out, which has been so helpful for a growing company like us. They have great reminders for requirements and it’s very well integrated with Gusto.
Co-founder - ShipBob
Zenefits does our onboarding and tracks our contractors and employees. It’s where employees see offer letters, vacation times--it’s the source of truth for all of our HR information. I wish there was another service that provides what Zenefits does. Zenefits has an all-in-one solution that is hard to replace. If we dropped it, we would probably need to start using 4 different products. They seem to be refocusing on smaller companies after all of the controversies.
Co-founder & CEO - Webflow
Obamacare makes tracking healthcare very difficult and Zenefits is very helpful.
Co-founder - Matchnode
Zenefits is perfectly self-explanatory.
Co-founder - Trove
I don’t like Zenefits. I want to switch off of it, but Gusto didn’t have NYC insurance support last year. Hopefully they do this year.
Co-founder & CEO - DocSend
It’s pretty solid for what we use it for. I would say it’s an overall positive tool. The only drawback is the lack of integration with our accounting software. We pay contractors through Zenefits but when it gets into our accounting software, we don't know which contractors got paid so we have to check both to be able to input that data.
Co-founder & CEO - PlushCare
We are currently using Zenefits, but I wouldn’t recommend them. They weren't using licensed brokers and that ended up costing us a lot of time that wasn't necessary. They went to market with a product that wasn't great.
Founder & CEO - PeopleFoundry
For onboarding we use Zenefits, and for payroll, we use Gusto. I like Gusto a lot. I’m trying to figure out how to consolidate our work into Gusto, instead of using Zenefits. There’s so much overlap nowadays in terms of what they offer. It seems silly to use two different systems for the same purpose.
Founder & CEO - Kahoots App
It took a little longer than expected to get onboarded with Zenefits, but since we started it has been great.
Co-founder & CEO - Opternative
Zenefits is free, and does everything we need to do. Sometimes, we would like to customize our employees’ contracts more and this is not really possible with Zenefits. Overall, it is a great tool.
Founder - ZipBooks
Zenefits is great. It made onboarding and HR administration for a lot of employees really easy.
COO - Reverb.com
Zenefits is great. We ended up choosing them because they’re a Y-Combinator company.
Founder & CEO - Nomiku
It’s an okay tool, I would give it 3 out of 5. They provide insurance quotes but I feel that they are expensive compared to the average.
Co-founder & Chief Product Architect - Koding
We are using Zenefits for our insurance, and we were one of the first to use them when they came out. When we started Nitrous, we didn't know where to begin when selecting a benefits broker. As developers, we preferred a service with an accessible online platform to browse and select benefits. As the team grew, we switched benefits brokers to Sequoia, thinking they would be more full service - but they weren’t very responsive when we had questions. I’m not sure if it was because we were a small client or if we happened to have an incapable account manager, but we ended up going back to Zenefits because of the quality of the online portal.
Co-founder & CEO - Nitrous
We use Gusto for payments for our team and for our contractors. Zenefits wasn’t doing payroll when we tried it out a year and a half ago. It felt clunky and not a necessity since we weren't using it for benefits. Gusto was the de facto at the time. They were a startup, they were delightful, they were very friendly, and they were the one to go to. Right now, Gusto is great and their customer service is top notch.
Co-founder & CEO - Doughbies
We use Zenefits for benefits and payroll in the US. We’ve just set it up and it’s been great so far.
Co-founder & CEO - Gorgias
We started with Zenefits from day one. Zenefits is especially great for early stage companies, but once you reach about 50 employees, you’ll need something more. But, until you reach 50 employees, Zenefits is spot-on. It’s free, or they only charge you a very small amount to get set up. It’s easy to on-board, and everything is all in one place. Before you have an HR person, you need something as automated as possible, and Zenefits is great for that. But we’re switching to Namely now. It’s less known than Zenefits, but has actually been around longer. It’s a bigger company, and better suited for companies with 50-100+ employees. We’re switching to them now because they give you dedicated account managers, along with a more robust system. With Namely, there’s a $4,000 setup fee, so there’s no chance, and no reason, you’d use them when your company is just 2 people. But now that we are a bigger company and cost is not the main concern, we need things to just work, without bugs, and Namely fits the bill for us.
Co-founder & COO - Branch Metrics
We use Zenefits for our U.S. employees. I’ve been using it since early on, and it’s great. It helps you compare pricing for benefits, and their salespeople are not aggressive at all. They’re like a door between us and the vendors, which is good. If you go directly to the benefits vendors, they will come back with details that don’t make sense to you. Zenefits is good for something you don’t understand, and don’t necessarily need to spend time to understand fully, like HR. In France, access to benefits is much more common, and advanced. We don’t have to navigate vendors for anything. There’s not much HR here, so we don’t have to use anything for HR in France.
Co-founder & CEO - DOZ
Zenefits has been easy to manage. It works well for us, and setting it up was easy and lightweight.
Director of Service & Operations - Smart Lunches
I like Zenefits a lot. We were in the same batch at Y Combinator, so we were one of their first users. I’ve used other systems, but prefer Zenefits.
Co-founder - BuildZoom
We use Zenefits for HR and benefits. They’re one of our customers too! I’m curious to see how the product evolves.
Co-founder & CEO - AdStage
We primarily chose Zenefits because of their self-service, and quick, onboarding process. Their administration of health benefits is nice, but it could be a bit smoother. We would also prefer it to integrate with other tools that we use, like syncing with our stock option and payroll providers.
Co-founder & CEO - Bold
We use Zenefits for benefits management. My experience using it has been as an employee, not as an administrator, and it’s been frustrating because I’m a new Canadian in the States; understanding all the policies took a while to figure out. It’s okay now, but getting on our benefits plan was quite the ordeal.
Marketing Manager - Shippo
We’ve used a bunch of different tools, and finally found something that worked for us: Zenefits. But to be honest, there is no tool that ever delivers on all of its promises. We’re considering consolidating all HR and payroll on Zenefits or Gusto, because at this point, they don’t always talk well to each other.
Founder & CEO - Good&Co
We chose Zenefits because we like the interface, and the fact that it has a user portal where employees can update their own information. It’s not a full platform, in the sense that it’s limited to just being for benefits. I would like something that offers more, such as onboarding too, but it’s hard to find that one-stop shop.
COO - Venture for America
We started using Zenefits about a year ago; so far, it’s been great.
VP of Product Development - RescueTime
Founder - Qbox
We just started using Zenefits a month ago. We wanted to offer our employees more transparency into what was going on behind the scenes. We used to use an independent broker, and anytime an employee had a question, they had to call him. Now they can log in to Zenefits and manage or choose the options that are right for them.
CMO & EVP of Sales - ExecRank
We use Zenefits for contracts and 1099s for our freelancers. We chose it because we used it at the beginning for paying freelancers as well, but now we use Dwolla to pay freelancers, so we use Zenefits only for contracts and 1099s.
Founder & COO - Book In A Box
We chose Zenefits because a former colleague of mine was in Y Combinator with the founder of Zenefits, and they reached out to me when they were in a really early stage. So when we got seed funded, that was one of the first companies we reached out to for HR benefits. We have a love/hate relationship with Zenefits at this point. For new employees, the mobile onboarding is excellent, and easy to use. And their reporting tool is great. We got our medical benefits through them, and they need to get better at dealing with insurance providers. I don’t have time to spend on HR and the bureaucracy of dealing with providers, and they need to be better at dealing with all of that for super busy entrepreneurs like me. They’re also not connected well enough with payroll providers, so we’re having to cut lots of manual checks.
Co-founder - Claim It!
Zenefits' software is great. It’s all digital, so there’s no need to send paper forms back and forth with the HR department. It’s also great because their software can be used with contractors, which is usually a nightmare, but easy with Zenefits. But we don’t like the choices they have for insurance plans, and they don’t do international payments like others do.
Editorial Director & Editor-in-Chief - ReadWrite
We started with Zenefits but switched to Extensis. We only picked Zenefits because we liked ZenPayroll.
Co-founder & President - ALICE
Zenefits has a very easy-to-use interface, but the downside is that you still have to manually pay your bills--they won't automatically deduct from your account.
CTO - Bowery
We used Zenefits for a while, but they weren't well-coordinated.
Founder & CEO - Socure
It's free and has simple design. Because it is web-based, there are some bugs with it.
Co-founder and CEO - Chimani
It has an easy and intuitive interface.
Founder - Green Peak Labs
It was extremely easy and cheap to implement. At our stage, it was the most convenient solution available. It's rather selective in terms of health plans, though.
Founder & CEO - Framed Data
Their customer service is great and their product is awesome… I will admit that we’ve had some issues with the product, but the customer service almost makes up for it.
Co-founder and CEO - WayUp
I love Zenefits--would highly recommend it.
Founder & Editor-in-Chief - The Information
Zenefits is great. Dealing with payroll and insurance companies is a nightmare, and they put a gorgeous interface on top of those services that made my life so much easier. It's so easy now to onboard new employees and manage our team. It's no wonder they're worth $4 billion.
COO - Citia
Our director of finance chose Zenefits because it eliminates paperwork and processes healthcare much more easily.
Founder & CEO - Zeel
Zenefits is a really straightforward and nice interface--it keeps things really simple. It's what you would expect from a 21st century HR platform.
Co-Founder & Co-CEO - Plated
I've used TriNet in the past, but I'll never go back to them. I'll probably use Zenefits. TriNet is just so massive. They have a lot of benefits, particularly with healthcare discounts, but they're such a behemoth that it becomes impossible to work with them. Zenefits is a younger, smaller team, but it also means that they're more flexible.
Co-founder and CEO - Fantasmo Studios
Zenefits is a great employee onboarding tool when you're bringing on new team members at an accelerated pace. The pros: Onboarding around tax forms and benefits enrollment is a breeze. The cons: We've had some issues with the Quickbooks/Zenefits integration around benefits costs, which are taking a while to resolve.
CEO & Founder - 15Five
It's efficient, inexpensive, and easy to set up.
Co-founder - Crowdability
Zenefits came highly recommended and, pricewise, were pretty much the same or cheaper than other options. We were also looking at ADP and TriNet. We didn't want to go for a traditional PEO model, which is why we decided against TriNet. With ADP, their pricing kept changing and wasn't upfront. There seemed to some hidden fees as well. Ultimately, we wanted to go with the company we were most comfortable with. The experience with Zenefits has been good. Their stuff is super easy to use. I'm sure it's missing some features that TriNet, ADP and other larger organizations have, but to be honest it fits our need for now. They've been extremely responsive and willing to work with us.
Co-founder & CEO - Care+Wear
11%Stacklist Startups Are Using Zenefits
Zenefits is an HR administration tool that helps you automate a broad range of HR tasks, including benefits, hiring and compliance. It also streamlines communication between employees and employers on any manner of HR questions, including time off and managing stock options, and--when integrated with ZenPayroll--it covers the full spectrum of HR needs. Zenefits’ stated priority is to create a clean interface that’s easy to use and 100% free.
Zenefits’ price point (free!) makes it a popular choice among Seed and Series A companies. However, because its services aren’t quite as in depth as those offered by PEOs, many larger startups tend to go for TriNet or Insperity (until they bring on a full-time HR person and bring those tasks in house).
Free! Zenefits receives payment from your benefits providers without affecting your pricing. There are no contracts with Zenefits and no fee required to use any of their services.
Visit the website: https://www.zenefits.com/